Return Policy

Eligibility:

  • Big Johnson shirts are vintage shirts and are NOT RETURNABLE.
  • All other items are custom made to order, therefore you may return for Store Credit ONLY.
  • Items that are eligible to be returned must be New, Un-worn and Un-laundered.

Returns are as simple as one, two, three:

  • You MUST include the original packing slip with the eligible item(s) you are returning.
  • Send the eligible returned items to our address on the packing slip.
  • Contact us at the email address on the packing slip to send us your carrier return tracking number.

Timelines for returns:

  • You must request a return within 60 days of purchase.
  • Returns are due within 10 Days after RMA Issuance.
  • Store Credit Codes are issued within 2-3 days of receipt of returned items by the warehouse.

Damaged and defective items:

  • You MUST report Shipping Damage within 3 days from date of delivery.
  • You MUST report Defective items within 7 Days from date of delivery.